About our Support
Kontigo Care’s support is staffed by specialized and experienced employees who combine a high level of service with in-depth technical competence.
Our Employees are not just Customer Support
Kontigo Care’s support also includes technicians who are responsible for troubleshooting, renovation and service of the alcohol monitors. This means that the person who helps you also has practical and direct product knowledge, which contributes to faster problem solving and higher quality support.
Since the company’s start, our support has consistently received top ratings in customer surveys (4.7–5.0 out of 5), which is a clear indication of our ability to combine professionalism, empathy and technical expertise.
Support is a central part of our certified processes for medical device equipment, which means security in that each case is handled in a structured, traceable and with the highest focus on safety.
Contact Us
Frequently Asked Questions and Answers
What languages are offered?
Support is offered in Swedish, English and Finnish.
How do I contact the Swedish and English support?
Swedish/English support is open on weekdays 8.00-17.00. Lunch break 12.00-13.00.
Phone: 018-410 88 80
E-mail: support@kontigocare.com
How do I contact the Finnish support?
Finnish support is open on weekdays 9.00-13.00 (Finnish time). At other times, we refer to the Swedish support.
Phone: +358 931 533 885
Email: support.fi@kontigocare.com
Who can contact support?
Support is open to anyone who uses our services – for example, healthcare professionals, clients, relatives, employers and employees. Regardless of the role, we meet each contact with respect and adapt the communication to the situation and needs.
What happens if equipment needs service during ongoing treatment?
If equipment needs service during ongoing treatment, we do everything to ensure that the treatment can continue without interruption. Usually, a replacement unit is sent together with a return envelope, so that the existing unit can be returned in a smooth manner.
Where is equipment returned after treatment?
After completion of treatment, the equipment is returned to:
Kontigo Care AB
Bangårdsgatan 4A
753 20 Uppsala