Privacy Policy
Welcome to Kontigo Care’s page on the processing of personal data. This page is intended to help you make an informed decision regarding your relationship with us.
Summary
- Kontigo Care AB provides a cloud-based platform that enables remote diagnosis, treatment, and aftercare for addiction.
- This Privacy Policy (“Policy”) explains how we use your personal data when you use our website www.kontigocare.com (the “Website”) for communication and information regarding Kontigo Care AB.
- The Website is provided by Kontigo Care AB, corporate ID: 556956-2795, address: Bangårdsgatan 4A, 753 20 Uppsala, Sweden, email: info@kontigocare.com (“Kontigo,” “we,” “us”).
- You can access most of our Website without registering your personal data with us. Certain parts of the Website may require you to provide some information about yourself, for example the page where you can request a demonstration of our services.
- If you have any questions whatsoever, contact us at privacy@kontigocare.com.
Policy
Last revised: 2021-11-16
Table of Contents
1. Introduction
The Website is provided by Kontigo Care AB, corporate ID: 556956-2795, address: Bangårdsgatan 4A, 753 20 Uppsala, Sweden, email: info@kontigocare.com (“Kontigo,” “we,” “us”).
This Privacy Policy (“Policy”) describes our processing of personal data and your privacy rights. We recognize and are aware that handling your privacy and personal data is an ongoing responsibility; therefore, this Policy will be updated as our handling of your personal data is updated. You will be informed of these changes via publication on our website.
2. Our principles
We will do our utmost to ensure that your privacy and personal data are protected. This means we follow the principles below.
- We will ensure that we have appropriate and adequate security measures in place to protect your data.
- We will ensure that any external partners we work with who process your personal data have appropriate and adequate security measures in place.
- We will respect your privacy, and we will only collect and process your personal data when necessary to provide our services, when necessary to pursue our legitimate interests, or to meet our legal obligations.
- We will be transparent about what information we collect about you and how we use it.
- We will use personal information only for the purposes for which it was collected, and we will ensure that information is deleted securely.
3. Personal data we collect
Collection of Personal Data
When you contact us to request a demo of Previct, we will ask you to provide your first and last name, email address, mobile phone number, and the organization/municipality/company you represent.
When you use our website, we will also collect and store your IP address and certain information about your browsing behavior on our website. For more information about which cookies we use and why, please visit Cookies on the website.
Our processing of your personal data is based on specifically stated purposes, which you can find below in section 4.
We do not sell your personal data to anyone, and we only share it with our service partners who help us maintain our website and provide our services. Read more about this below in section 5.
Your Communication with Kontigo Care
If you communicate with us via email, post, or any other form of communication, we may retain that correspondence and included information (such as name, email address, contact information, and any personal information you provide in the message) and use it to respond to or handle your matter. If you would like Kontigo to delete the information you provide to us in this way, please contact privacy@kontigocare.com.
If You Do not Wish to Share your Personal Data
The processing of your personal data necessary for the purposes explained in this Policy is a prerequisite for you to navigate our website or to access the services we offer via our website. If you do not share this personal data, you will not be able to, for example, order demos from us, and you will not be able to navigate our website.
4. How and why we process your personal data
Kontigo primarily processes your personal data to ensure that our Website functions quickly and smoothly and to offer you the services available via our Website, such as ordering demos or downloading financial reports and documents.
See below for a more detailed description of all purposes.
Ensure our website functions quickly and smoothly. We use strictly necessary cookies to enable you to navigate the Website and use its features. Without these cookies, we cannot provide certain features, such as automatically redirecting you to the least busy server. You will not be able to disable these cookies, as they are required for the Website to function. For more information about which cookies we use and why, please visit Cookies on the website.
Provide you with demo versions of our services and products. Through our Website, you as a healthcare provider can order a demo version of our services and products. To provide what you need easily and securely, we will ask you to provide your first and last name, email address, mobile phone number, and the organization/municipality/company you represent. We use this information to deliver and administer your order and to contact you with necessary information about the order.
Analysis, development, and maintenance of the Website: We may store IP addresses and browsing behavior from our visitors in order to diagnose problems with our servers, keep the Website up to date, analyze user trends, etc. You can disable these types of cookies. For more information about which cookies we use and why, please visit Cookies on the website.
Communication. As mentioned above in this section, we may process the personal data you provide when you contact us. We will retain the data you provide to the extent necessary to respond to or handle your matter.
Other purposes: If we plan to process personal data in any way that is not in line with this Policy, we will inform you of this and, where required by law, request renewed approval or consent before the new processing begins.
5. When and how we share information with others
We may sometimes need to share your information with companies that perform services on our behalf (such as hosting our servers or providing support services) so that we can provide our services to you.
In cases where we share information about you with others, we have ensured that these companies comply with our data protection requirements, and they are not permitted to use the personal data they receive for any other purpose.
We may change server location within the EU. This will be done with appropriate security measures to ensure that your personal data continues to be handled correctly and in accordance with relevant law and this Policy.
Finally, we may need to disclose or retain your data when we believe it is necessary to:
- Comply with the law, legal process, decisions by authorities or court orders, and provide information to the police and other competent authorities;
- protect our customers, for example to prevent spam or fraud attempts, or to help prevent death or serious injury;
- manage and maintain the security of our products, including preventing or stopping an attack on our systems or networks.
6. Your rights
We comply with current data protection laws in the European Union, which, where applicable, include the following rights:
- You have the right to request, free of charge, a record extract (as defined by law) and access to a copy of your personal data, and to request rectification and, in certain circumstances, erasure of your personal data;
- You have the right to request restriction of and object to the processing of your personal data that is based on our legitimate interests;
- You have the right to lodge a complaint with a data protection authority. The Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten) is the authority in Sweden that oversees how we, as a company, comply with the legislation;
- If the processing of personal data is based on your consent, you have the right to withdraw your consent at any time for future processing of your personal data.
- You have the right to request that we transfer your personal data to another organization that is responsible for processing your personal data (controller) in cases where our right to process your personal data is based either on your consent or on the performance of a contract with you.
You will be given reasonable access to your personal data at no additional cost if you request this via privacy@kontigocare.com. If we cannot provide access within a reasonable timeframe, Kontigo will give you a date when the information can be provided. If such access is denied, we at Kontigo will explain to you why it is denied.
When we process your data, we do so on the basis of contracts to provide you with the services you order from us, to operate our business, fulfill our contractual and legal obligations, protect our systems and customers, or pursue other legitimate interests as described in sections 3 and 4, or, where required, based on your consent.
There are no formal requirements to make objections; contact us at privacy@kontigocare.com. Note that if you request that we do not contact you by email, we will retain a copy of that email address in our suppression list to ensure that you do not receive unwanted email communications.
7. Security
To protect your privacy and the personal information you provide through your use of the Service, we maintain physical, technical, and administrative safeguards. We continuously update and test our security.
We limit access to your personal data to employees who need to know the information to provide you with services and offers. In addition, our employees receive training on the importance of confidentiality and the maintenance of privacy and security. We will take appropriate disciplinary measures to ensure that our employees fulfill their obligations regarding your personal data.
8. Data retention
Personal data handled by Kontigo may be stored and processed in the region where you live, in Sweden, or in other countries where Kontigo, its partners, or suppliers operate. We take steps to ensure that data collected under this privacy policy is processed in accordance with the provisions of this policy and applicable law wherever the data is located. If we transfer your personal data to a third country, i.e., a country outside the EU/EEA, we will enter into agreements and take other measures in accordance with applicable legal requirements.
Kontigo stores your personal data for as long as necessary to fulfill the purposes set out in section 4. Different types of personal data may therefore be stored for different lengths of time, depending on various criteria.
Criteria determining how long we store data include, for example:
How long are the personal data needed for us to provide the Service?
This includes, among other things, the data needed to maintain the Website’s functions, manage communication with you, or provide you with the services or products you have ordered via the Website.
Are the personal data considered sensitive?
In such situations, a shorter retention period usually applies.
Has Kontigo committed legally, contractually, or otherwise to retain the information?
Examples include mandatory legislation on retention of information, such as accounting purposes, orders from authorities to preserve data relevant to investigations, or data that must be retained for the purpose of resolving a dispute.
For more information about how we process your personal data, contact us at privacy@kontigocare.com.
9. Excluded
Aggregate data: Aggregate data is information that is no longer linked to the individual to whom the information once related. Aggregate data is therefore not personal data.
This data is collected and processed to monitor and evaluate activity on our website. This means that your information may be collected and then anonymized in such a way that we can no longer link the information to you. We use this anonymous information for statistics and to improve the Website. Aggregated data will be completely anonymous and does not constitute personal data. It may therefore be stored for a longer period than your personal data.
10. Changes
We will update our Policy when necessary to reflect customer feedback and changes to the Service. When the Policy is updated, the date of the latest update at the top of the Policy will change and the changes will be described at the bottom of the page under “CHANGE HISTORY,” after which the changes take effect. Where required by law, we will provide you with clear notice via email or similar. We encourage you to visit our website regularly to read the current Policy.
11. Questions, concerns, and complaints
If you would like to ask questions or have comments about our Policy and our security practices, please contact us at:
Department: Information Security
Address: Bangårdsgatan 4A, 753 20 Uppsala
Email: privacy@kontigocare.com
Phone: +46 18 410 88 80 (weekdays 08:00–16:00)
Change History
November 2021: Updated information due to the name change of the Data Protection Authority, now the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).
May 2018: Clarifications due to the new General Data Protection Regulation (“GDPR”) entering into force on 25 May 2018. The updated Privacy Policy will automatically take effect for all existing customers and visitors on 25 May 2018. Your continued use of the Website from that date will be subject to the new Privacy Policy. The Policy has also been revised to be concise, clear, and explicit, easy to absorb and understand.